Refund Policy

Missing Order

Most orders arrive on time, but on rare occasions, packages can be delayed or lost during transit within the logistics network. If your parcel has not arrived within 48 hours of the expected arrival date, please contact us immediately so we can begin the claims process with the carrier. You can reach us through the Contact Us page.

*Please note you may be required to complete and sign a ‘Confirmation of Non-Receipt Form’ to support the lost in transit claim.

Unwanted Item

Unwanted items can be returned for a full refund as long as the item remains sealed in its original retail packaging and the return request is raised within 30 days of you receiving your order.

Please submit a return request through the Contact Us page. A member of our team will provide you with a Return Authorisation Number (RAN) and further instructions on how to complete your return.

*Returning items to us without a Return Authorisation Number (RAN) may risk rejection and can significantly delay your refund.